Privacy Policy

Saintclair Intelligence LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use it, and the choices you have when using our website, chat, forms, and services, including our SMS messaging practices in compliance with A2P (Application-to-Person) regulations.

Information We Collect

Personal Information

• Contact details: name, email address, phone number, company name, business address, and any information you voluntarily submit through forms, chat, email, or by phone/text
• Service details: project descriptions, business requirements, files, documents, and notes you provide during consultations or service delivery
• Communication records: records of our interactions including emails, chat logs, phone calls, and text messages
• Billing information: payment details, invoicing addresses, and transaction history

Technical Information

• Usage data: device information, browser type, IP address, pages visited, time spent, referring sites
• Analytics data: website performance metrics, user behavior patterns, and interaction data collected via cookies or similar technologies
• Mobile data: carrier information, device identifiers, and SMS delivery confirmations

How We Use Information

• Service delivery: to respond to inquiries, schedule consultations, provide quotes, deliver contracted services, and manage client relationships
• Communication: to send service updates, appointment reminders, project notifications, and relevant marketing communications where legally permitted
• Business operations: to improve our website functionality, enhance our services, provide customer support, and conduct business analytics
• Legal compliance: to comply with applicable laws, regulations, legal processes, and enforce our terms of service
• Security: to detect, prevent, and respond to security incidents, fraud, or other harmful activities

SMS/Text Messaging & A2P Compliance

Message Types & Frequency

• Marketing messages: promotional content, service announcements, and business updates (frequency varies, typically 2-4 messages per month)
• Transactional messages: appointment confirmations, project updates, payment reminders, and service-related notifications
• Operational messages: system notifications, security alerts, and account-related communications

A2P Registration & Compliance

• Our messaging services are registered with major carriers through A2P (Application-to-Person) registration
• We maintain compliance with TCPA (Telephone Consumer Protection Act), CAN-SPAM Act, and carrier-specific requirements
• All marketing messages include clear sender identification and opt-out instructions
• We maintain records of consent and opt-out requests as required by law

Message Rates & Carrier Information

• Standard message and data rates may apply depending on your mobile plan
• Carriers are not liable for delayed or undelivered messages
• Message delivery is not guaranteed and may be affected by network conditions

Consent & Opt-In Process

You may provide consent to receive SMS messages through any of the following methods:

• Website forms: by submitting your phone number via our contact forms or chat widget
• Verbal consent: by providing your number during phone consultations and agreeing to SMS communications
• Text opt-in: by texting us first or responding to our initial outreach
• Service agreements: by including SMS consent in signed contracts or service agreements

Cookies & Analytics

We use cookies, web beacons, and similar tracking technologies to:

• Operate and secure our website
• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve our services and user experience
• Deliver relevant advertisements and content

You can adjust cookie settings in your browser preferences. Disabling certain cookies may affect website functionality. We use analytics services like Google Analytics to understand how visitors interact with our site.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: with trusted vendors who assist us with hosting, analytics, email delivery, SMS services, payment processing, and other business operations under strict confidentiality agreements
• Legal requirements: when required by law, court order, or government request, or to protect our rights, property, or safety
• Business transfers: in connection with a merger, acquisition, or sale of business assets (with advance notice to affected users)
• With your consent: when you explicitly authorize us to share specific information

Data Retention & Security

Data Retention

• Client information: retained for the duration of our business relationship plus 7 years for legal and tax purposes
• SMS records: maintained for 4 years to comply with TCPA requirements
• Marketing data: retained until you opt out or we determine it's no longer necessary
• Analytics data: typically retained for 26 months in aggregated, anonymized form

Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

• Encryption of sensitive data in transit and at rest
• Access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection practices

However, no method of transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Choices & Rights

You have the following rights regarding your personal information:

• Access: request a copy of the personal information we hold about you
• Correction: request that we update or correct inaccurate information
• Deletion: request that we delete your personal information (subject to legal retention requirements)
• Portability: request your data in a machine-readable format
• Marketing opt-out: unsubscribe from marketing emails via the unsubscribe link or contact us directly
• SMS opt-out: stop text messages by replying STOP or contacting us

To exercise these rights, contact us at saintclair@drewrusso.com. We will respond within 30 days of receiving your request.

Regulatory Compliance

Industry Standards

• TCPA Compliance: we maintain strict compliance with Telephone Consumer Protection Act requirements for SMS messaging
• CAN-SPAM Act: all email communications include proper identification and opt-out mechanisms
• CCPA: California residents have additional rights under the California Consumer Privacy Act
• GDPR: European users are protected under General Data Protection Regulation standards

Professional Standards

As a professional services firm, we adhere to industry best practices for client confidentiality and data protection. Our privacy practices are designed to meet or exceed requirements for:

• Business consulting and intelligence services
• Client-attorney privilege considerations where applicable
• Professional service provider standards

Children's Privacy

Our services are intended for business use and are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we discover that we have collected information from a child under 16, we will delete such information promptly.

Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. The "Last updated" date at the top of this policy reflects the most recent version. For material changes, we will provide additional notice through email or prominent website notification.

Contact Us

For questions about this privacy policy, to exercise your rights, or to report privacy concerns, please contact us:

• Email: saintclair@drewrusso.com
• Subject line: "Privacy Policy Inquiry"
• Response time: We aim to respond within 48 hours

This privacy policy was last automatically updated on to ensure current date accuracy.